WHAT TO EXPECT
If this is your pet’s first visit, please complete our Patient Information Sheet and bring it to your appointment with one of our specialists.
VESH is just a few minutes off of I-91 in South Deerfield, Massachusetts (see map and directions below). We chose that location because of its central proximity to western MA, southern Vermont and New Hampshire, northern Connecticut, and upstate New York.
Situated on 14 acres of partially wooded land, our facility has plenty of parking spaces, so you never need to worry about city traffic or parking when your pet is having a medical emergency.
While you’re waiting to be seen, or during your pet’s procedure, the complimentary wireless service, television, and snack/soda machines in our comfortable waiting room will help you feel at home. When the weather’s pleasant, you may enjoy the fresh air in one of our outdoor seating areas.
What To Expect When You Come to the ER
Medical emergencies can be a frightening experience for your pet and family, so we want to make this challenging time as effortless and stress-free as possible.
When you arrive, your pet’s condition will be evaluated by one of our Emergency Veterinary Technicians to determine its severity (critical vs. stable). Similar to the triage process in human hospitals, critical cases are always attended to first. If your pet is in stable condition, you may be asked to wait in our comfortable waiting area until an Emergency Veterinarian is available.
Once your pet has been seen by an Emergency Veterinarian, diagnostic and treatment options will be discussed with you, which may include outpatient services or ICU hospitalization, depending on the situation. Following discharge, we will provide your regular veterinarian with your pet’s complete medical record to keep with the office files.
When Your Pet is Hospitalized
We understand the importance of providing regular updates about pets that are hospitalized with VESH. To coordinate communications between our medical team and your family, we request that you please assign one person to act as the primary contact who will inform all other family members about your pet’s status. Working with your designated contact person, we will provide the following:
- Morning Update
- Mid-Day Update
- Evening Update
- Scheduled Discharge
- Referring Veterinarian Updates
One of our client liaisons will call between 8:30 and 9:00am with a status report, and to take any questions you may have for your conversation with the doctor at mid-day. Please understand that our doctors will not be able to speak with you at this time.
The veterinarian will call between 11:00 AM and 2:00 PM to provide a detailed update and respond to questions. If your pet is well enough to go home, the doctor will schedule a discharge time for pickup.
Your designated contact may call the hospital to speak with an ICU technician about your pet’s status between 8:00 and 10:00pm.
Please arrive on time for your discharge appointment, or you may be unnecessarily delayed as we attend to other patients’ discharges.
We will forward all medical records to your primary veterinarian, and our doctors will take his or her calls about your pet. Please be sure we have the correct name and address for your regular vet.
Visiting Your Pet
During hospitalization, you may visit your pet once per day. Please call 413-665-4911 to make advance arrangements.
- Visits are not allowed between 6:00–8:00 AM or 6:00–8:00 PM when our medical team is on rounds.
- If more than one family member wants to visit, please coordinate all visitors to be there at the same time. In the event that emergency cases arrive during your visit, you may be asked to wait until an exam room becomes available.
- Weather permitting, you may visit with your pet outdoors if their condition allows.
- A pet that is unable to be moved or has been quarantined can be visited in the Intensive Care Unit (ICU) or Isolation Ward.
- Critical patients may have visitors more than once a day with prior doctor approval only. If the ICU becomes busy, your visit may be cut short in order for us to properly care for other patients. We ask for your understanding and cooperation in advance should this occur.
- In addition to giving lots of pats and love, we encourage you to feed your pet if food is allowed, and to walk him or her outside when possible. Feel free to bring a favorite toy to play with your pet.
Paying For Your Pet’s Care
We realize that treatment for animal emergencies and serious illnesses often represent unexpected expenses for your family’s budget. That’s why we are committed to providing cost-effective care with a variety of payment options.
Once your pet’s condition has been assessed by an emergency veterinarian or specialist, medical care treatment options with their associated costs will be discussed with you. To keep our costs as low as possible, all services must be paid for at the time they are provided.
To help you manage costs, we offer as many payment options as possible, including: cash, money orders, checks, VISA, MasterCard, American Express, and Discover. While VESH is not able to arrange billing or payment plans, CareCredit may be a financing option for those who qualify.
CareCredit is a service of Synchrony Financial, which offers a flexible payment program specifically designed for veterinary and healthcare expenses. CareCredit can not only be used to pay for your pet’s care at VESH, but also at many other participating veterinary and healthcare practices.
Applying is easy, and approval is usually obtained within a few minutes for qualified applicants. You can apply for CareCredit at VESH; online at the CareCredit website; or over the phone at 1-800-859-9975.
CareCredit offers several different payment plans including no-interest plans, and extended payment plans to 60 months. Speak with one of our Client Liaisons at the front desk on the plans we offer.