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What happens if I come to the hospital without checking in first?
You can check in with your phone once you arrive. Depending on the condition of your pet, critical patients will be taken in immediately and stable patients will be seen in the order they arrive. You may wait at home until it is your pet’s turn to be seen.
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your reservation at any time or feel free to call the hospital and let our receptionists know so we can take your pet out of the waiting queue.
How do I know if my pet’s condition is critical and needs to be brought in ASAP?
We always encourage you to call us at the hospital and we are always happy to answer your questions.
Do you take patients in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in but they are also triaged by a three-tier system, with priority 1 patients always seen first.
Priority 1: May survive if life-saving measures are applied. *Examples: poisoning, collapse, bloat (GDV), active seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heatstroke.
Priority 2: Likely to survive if care is given within hours. *Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
Priority 3: Non-life-threatening conditions. *Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.